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Conditions of sale

These Conditions of Sale (hereinafter only the "General Conditions " ) govern the sale of products marketed by the company RU-STEEL Srl , in order to ensure maximum transparency and clarity in the relationship with the users. All the transactions of sale and purchase between Seller and Customer shall be governed by the following Terms and Conditions.

• Register

Users who wish to buy on and take advantage of the services on the site , shall effect the registration . The user shall register , declare that I have read the Privacy Policy and that the personal data are accurate , as well as correct , assuming full responsibility for the information provided. In case of changes, the user is obliged to inform the Company.


• Acceptance of terms of sale

The contract between the company RU-STEEL Srl and the Customer shall be concluded , even if only in a partial order, by . This acceptance is implied in the prior statement, by any means, to the customer . By placing an order in the manner provided, the Customer declares to have read all the information provided to him during the purchase process and accept the terms and conditions of sale.


• Product availability and fulfillment

The e-commerce system adopted on the site is designed to provide maximum transparency to the customer , indicating in real time the exact status of availability of products in stock and delivery times .

However, you must consider the fact that most users can make orders for the same item / s at the same time and thus vary the quantity of products in our warehouse . In this case we will notify the appropriate customer by phone or e -mail of any problems related to the availability of the product, at that point you can decide freely whether or not to cancel the order placed. In case of cancellation you will be refunded the amount paid immediately .

reserves the opportunity to escape even only partially received orders subject to availability of products in stock .

Also note that the pictures and information contained within the product data sheets are indicative and can sometimes not fully correspond to the actual characteristics of the item, although we show a lot of care and attention in this too.


• Orders

Orders are accepted only via the Internet ( online). The customer sends the order directly from the site, will receive, at the end of the procedure, a notice via e-mail (E- mail) confirmation of the order, with an indication of the order number. Assuming that , after sending the order , does not appear ( a few minutes) the order number , the proposal shall be deemed as not accepted, for all legal purposes , although for accounting, administrative, or lack of product.

And ' possible to cancel an order only if the same has not yet been processed and the speed is not posted yet , by telephone or by written communication sent by email to

. For orders already shipped , the customer must exercise the right of withdrawal .


• Sales prices

All sale prices displayed on the site are quoted in Euros and are inclusive of VAT . Are subject to change without notice. Shipping charges , except in exceptional circumstances or promotions, are charged to the customer , clearly displayed before the finalization of the order. In case of discrepancy in prices, following the order of the customer they will be immediately communicated to the customer by phone or e-mail without any penalty can withdraw from the purchase commitment.


• Terms and delivery

Shipments are made only by express courier service for delivery within 24/48 hours to process the order throughout Italy. The transport costs are borne by the customer , clearly visible at the time of order placement . For the goods are not insured RU-STEEL Srl assumes no responsibility regarding the loss, tampering or breakage of the product / s purchased / s and about any delays in delivery by the shipping company. For more information go to the Shipping page.


• Complaints and returns

 Upon receipt of the goods, the Customer must immediately check the status and compliance. Complaints relating to the conformity of the products , even in relation to their quantity and / or appearance must be made in writing using the appropriate procedure and the application form return materials authorization ( RMA) . The goods must be sent postage paid at our offices. warehouses accompanied by a transport document which must be indicated on the RMA number . The goods aback that number will not be accepted. In case of a request RMA for defective product or damaged, if the returned product appear to be working , RU -STEEL Srl reserves the right to charge the cost of freight for returning the goods, and lump sum amount as reimbursement for the technical costs of € 25.00 + VAT . If the return is accepted , you will be refunded minus shipping.


• Law and Jurisdiction

This Agreement is governed by Italian law. For any dispute that may arise regarding the interpretation and execution of this Agreement, shall be the Court of Milan.

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